Pomates Support

Help, troubleshooting, and contact information for Pomates.

Contact

For Pomates support, email Beefi Apps at beefi.apps@gmail.com.

Please include your iPhone model, iOS version, Apple Watch model and watchOS version if relevant, Pomates version, and a short description of the issue.

Common Help

• Make sure Pomates is updated to the latest version available from the App Store or TestFlight.
• If timer alerts are not appearing, check that notifications are enabled for Pomates in iOS Settings.
• If a timer does not look right, try closing and reopening Pomates, then starting a new focus session.
• If Pomates behaves unexpectedly after an iOS update, restarting your iPhone can refresh system timers, widgets, and notification permissions.

Apple Watch

• Confirm the Pomates watch app is installed from the Watch app on your iPhone.
• Keep your iPhone and Apple Watch nearby while starting or changing a session.
• If the watch timer does not update, open Pomates on both iPhone and Apple Watch to refresh the connection.
• Check that both devices are running current versions of iOS and watchOS.

App Blocking and Screen Time

• Pomates uses Apple's Screen Time frameworks to let you choose apps to block during focus sessions.
• If app blocking is not working, check that Screen Time permission is enabled for Pomates.
• You may need to reselect blocked apps if Screen Time permissions were reset or changed in iOS Settings.
• Pomates is a focus tool and is not a parental control or medical app.

Widgets and Live Activities

• If a widget or Live Activity does not update immediately, open Pomates to refresh the current session.
• Check that Live Activities are enabled for Pomates in iOS Settings if they are not appearing.
• Some updates may be limited by iOS background activity and battery settings.

Privacy

Read the Pomates Privacy Policy.